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1-800-THE-TREE (1-800-843-8733)
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Management Skills
Course: 290
Type: RealityPlus
Duration: 4 Days
You Will Learn How To
- Apply core management skills, tools and techniques to deliver results
- Develop a proactive customer-focused approach
- Enhance your leadership abilities by developing emotional intelligence
- Communicate with, motivate and empower your team
- Delegate work to individuals and teams
- Develop a management vision for success
Course Benefits When professionals are given new leadership responsibility, their success depends on how quickly they learn people-oriented management skills to complement their expert knowledge. In this course, you gain the key skills, best practices and behaviors of effective managers--leadership, delegation, motivation, empowerment, communication and vision--as well as powerful techniques for getting the best from people.Who Should Attend Managers wishing to broaden and improve their skill sets, those new to management, and those who wish to build their knowledge of contemporary management techniques.In an immersive environment, you participate in a challenging, multimedia case study, as well as individual and group activities to apply management tools, techniques and strategies. Activities include:
- Personalizing your own management model
- Developing a strategy to motivate your team
- Scripting and applying your delegation approach
- Simulating a complex working environment to improve your communication approach
- Mapping your stakeholder environment to analyze interdependencies
- Enhancing your management style with emotional intelligence
- Affecting behavior with appropriate measures
- Designing effective feedback techniques
- Creating your personal management vision
Course 290 Content
- Defining customer success
- Establishing a sense of direction
- Adopting a continuous improvement mindset
- Empowering people for high performance
- Mapping the stakeholder environment
- Identifying mutual and conflicting expectations
- Establishing success criteria
- Making the transition from expert to manager
- How managing, leading and administering relate
- Managing people more expert than you
- Developing a management role model
- Adapting the model to your managerial situation
- Ten things all successful managers do
- Knowing yourself: developing three key intrapersonal skills
- Working with others: applying integral interpersonal skills
- Responding appropriately in key situations
- Using emotional intelligence to lead by example
- Avoiding the top de-motivators
- Leveraging motivators that work for everyone
- Maximizing your impact on motivation
- Identifying people's basic needs
- Recognizing and responding to generational differences
- Developing and applying a motivational strategy
- Creating a spirit of partnership
- Establishing a common understanding of success
- Applying a proven step-by-step process for delegation
- Determining individual strengths
- Building on natural talents
- Collaborating for successful outcomes
- Setting group norms for yourself and your team
- How your expectations influence others
- Establishing shared purpose and mutual accountability
- Creating an environment conducive to collaboration
- Practical and productive team-building techniques
- Enhancing communication through a three-layer model
- The importance of team dynamics and diversity
- Developing others to achieve their potential
- Focusing performance through effective measures
- Utilizing continuous appraisal techniques
- Integrating coaching and appraisal to build performance
- Intervening when performance goes off track
- Reinforcing and redirecting behaviors with constructive feedback
- Creating momentum and flexibility in your team
- Keeping the future in focus
- Taking action to implement your personal vision
- Challenging organizational constraints
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